Most Frequently Asked Questions

  • 1. How do I send my payment with Interac eTransfer?
  • 2. How long does it take for my order to be delivered?
  • 3. How will this purchase appear on my credit card statement?
  • 4. I am having difficulties ordering on your website or it does not display properly
  • 5. I have been notified that I have been added to the sales black list
  • 6. What currency is used for ordering
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FAQ Topics

  • About

    1. Who are you and how can I contact you? What are your hours of operation?

  • Ordering

    1. How do I check my order status and track it?

    2. I am trying to make an order but cannot find my country listed

    3. I checked out and forgot to apply the discount code. Can you help?

    4. I need an invoice for my last order, where can I find it?

    5. What does the status of my order mean?

    6. What is the Supplemental Order Verification

  • Payment

    1. How do I send my payment with Interac eTransfer?

    2. How will this purchase appear on my credit card statement?

    3. What currency is used for ordering

    4. What is the refund policy with peptides or proteins

    5. What methods of payment can be used?

  • Products

    1. A peptide that I purchased recently has less powder in it than others I've gotten. Does this mean it doesnt have the right MG?

    2. Are these peptides ingestible? Can they be provided in capsule format?

    3. Can products be purchased unlabelled?

    4. Do your peptides come reconstituted? What format do they arrive in?

    5. How to properly store peptides and proteins

    6. I have a question about how to proceed with my research, can I contact you regarding assistance with my analysis procedures?

    7. What are the purities of the products

    8. Where are the products manufactured?

  • Rewards Points

    1. Can points be used to save on shipping or taxes?

    2. How can I use my peptide points when purchasing

    3. How do I check my Points balance

    4. How many peptide points are equal to a dollar

    5. How to earn points by purchasing

    6. Why did my order not earn me any points

  • Shipping

    1. Can you declare my order as a gift or other?

    2. How long does it take for my order to be delivered?

    3. I made an error with my shipping address, how do I change it

  • Support

    1. How to reset a lost password

    2. I am having difficulties ordering on your website or it does not display properly

    3. I have been notified that I have been added to the sales black list